“This standout entry and presentation ticked all the boxes, firstly, for its creativity and innovative naming of its robots. Secondly, it is living out being a truly digital MGA and is actually doing the job serving brokers. The judges also thought that the firm had given thorough thought into how to make their business efficient, as well as being launched by a former chief executive with a great deal of insurance expertise.”

1. “The firm’s generative artificial intelligence chatbot enabled a more frictionless customer journey by allowing a triage system to handle more complex enquiries with a live agent. On top of this, as every conversation is captured, the business was able to meet regulatory compliance as well as creating an audit trail for future reference. So far it has serviced over 400,000 live chats.”
   

“The judges thought this entry was ahead of the curve as it was very clear and so different to anything that they have seen previously. The firm gave a live demo that blew the judges away, they loved how the company had built its proposition up from a niche line. It also stood out as it had a different model for every carrier and line of business and freed up time for underwriters using its technology.”

“The judges were super impressed with this well thought out entry. The AI proposition presented benefits for everyone in the insurance value chain. It was also intuitive as the insurtech is training the AI to understand customer circumstances, for example, why a claim cannot be paid.”

“An innovative user experience and competitive pricing.”

“They had listened and responded to the customer and put things into process. The breadth of the cover and the efficiency and straight through processing of claims was also impressive.”

“This was clever and really interesting with all the different data points coming together to determine the markers that someone was fraudulently claiming somatic illness. DWF presented a full story with tangible outcomes. We also liked the three different points of application – where insurers either use DWF’s system or just the algorithm built into their own systems. The fact that DWF Law uses the system in its own claims function is a great endorsement too.”

“Customer experience is important for Insurance DataLab. It has created clear outputs and understands what good outcomes for its customers look like. Insurance DataLab is doing something new in a space that has previously only been occupied by old incumbents – it brings a fresh lens to data that the insurance market needs and wants. It is unique and the benefits of the proposition were immediately clear.”

“Scrub AI has a team with balanced skills between technology and insurance knowledge to improve efficiency in the market. It has really got under the skin of an industry-wide issue to bring a solution to a very real problem.”

“The business model is robust, having created insurance instruments specifically designed to address mobility issues. By solving key problems and offering a flexible, monthly B2C pricing structure, the model is both challenging and innovative, presenting an interesting approach to the market.”

“This entry was an innovative and targeted approach to the growing need for cyber risk management, with crucial thinking having gone into how to take action on security for broker clients.”

“Quote Me Happy provides a real benefit to minimise risk in the tough young driver market. It took an innovative approach to bridging the gap between black box technology and mobile phone telematics technology. They have moved the dial in this space and opened up insurance to those who might otherwise not have got it.”

“Nik Ellis is 2024’s Technology Champion because he has walked the walk when it comes to implementing technology innovations that he feels will benefit both customers and staff. It’s all too easy to simply discuss how revolutionary technology can be while leaving these projects on the shelf, but Nik has been a key instigator of new platforms within his businesses, driving impactful change.”

“This collaboration combines the best of technological innovation with human expertise to elevate the experience for insurers and the insured through every step of the claims process in an increasingly digital world. The judges were particularly impressed with the unique fraud mitigation technology that significantly increased fraud discovery whilst maintaining outstanding customer experience throughout the lifecycle.”

“This is very good and relevant for what is going on in the market. The batch quoting is really helpful and is an appropriate function for brokers and insurers.”

“Uinsure is very slick with a good platform. It answers a lot of questions for its broker audience while being low touch. It’s a total, rounded solution for the target customer.”

“It’s difficult to ignore the stats from Verisk – there’s a very compelling story and impact there. An evidence-based case study, with a clear, positive impact.”

“The proportion of the expansion to Lloyd's schemes and the deployment to brokers, demonstrates a deep understanding of customers' needs. By solving a significant problem and achieving impressive results and uptake, the approach leverages familiar concepts to introduce innovative solutions. This blend of familiarity and novelty highlights smart innovation in addressing market challenges.”

“The proposition is highly tailored, addressing the specific needs of the niche Lloyd's market. By incorporating advanced technology and streamlining the process through the addition of a loop mechanism, it effectively solves a significant problem. This approach not only meets immediate needs but also ensures longevity and relevance in the market.”

"The winner ultimately stood out for its exceptional culture of partnership resulting in continuous innovative improvements delivering huge efficiency benefits to brokers and remarkable business growth. Supported by outstanding testimonials and case studies illustrating the very best digital service for brokers in the War Risk space."

“Demonstrating high-value partnerships with leading insurers through digitised schemes pricing, this business delivers a simple and efficient online process via a very sophisticated platform. The practical demo impressed and illustrated how this outstanding partnership reduced ‘time to market’, delivered significant cost savings and achieved phenomenal results for its insurer partners.”